Refund policy
Unideus
Website: https://www.unideus.co
Email: hello@unideus.co
Last Updated: May 26, 2026
Thank you for supporting Unideus.
Because our products are made to order, we generally do not accept returns, exchanges, or refunds for incorrect sizing, buyer's remorse, or change-of-mind purchases.
Please carefully review product descriptions, sizing charts, and order details before completing your purchase.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or if you receive the wrong item, please contact us within 14 days of delivery.
To help us resolve the issue quickly, please include:
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Your order number
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A description of the issue
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Clear photos showing the problem
If approved, we may provide a replacement item or a refund at no additional cost to you.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be reshipped.
Order Cancellations
Orders may be canceled only before production begins.
Because orders are processed quickly after purchase, cancellation requests cannot be guaranteed.
If you need assistance, contact us as soon as possible at hello@unideus.co.
Lost or Stolen Packages
Unideus is not responsible for packages marked as delivered by the shipping carrier.
If you believe your package was lost or stolen, please contact the carrier directly and then reach out to us if additional assistance is needed.
Refund Processing
If a refund is approved, it will be issued to the original payment method used during checkout.
Refund processing times may vary depending on your payment provider or financial institution.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
Unideus
Email: hello@unideus.co
Website: https://www.unideus.co